Frequently Asked Questions

Discover everything you need to know about shopping with Philippe Model.

Where are Philippe Model products manufactured?

Our footwear and accessories are proudly designed and handcrafted in Italy, maintaining the highest standards of traditional craftsmanship and quality materials.

What is the estimated delivery time for my order?

Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international destinations. Express shipping options are available at checkout.

How do I determine my correct size?

Our sneakers generally fit true to size. We recommend consulting our detailed Size Guide located on each product page to ensure the perfect fit for your specific model.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, and with all security tags and packaging intact.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Apple Pay depending on your shipping region.

How should I care for my leather sneakers?

To preserve the quality of your sneakers, we recommend cleaning them with a soft, damp cloth and avoiding direct exposure to heat sources or prolonged sunlight.